Blog Entries With Tag: Johnson Johnson


Posted: Feb 23, 2013
Moi (in my mind) saying

Well, as I type this out, I have Careless Whisper from George Michael playing in the background.  It's been almost 2 months now that I disconnected from him - my Animas 2020 pump - in preparation for my holidays I took - where I didn't want him compromised by more s/w issues that my past 2020 pumps have experienced when going thru' the security systems at the airports.

Before I'd left on my holidays, I had finally heard back from Animas Corporation in the USA on my issues that I've been calling them about / blogging about / talking to them since mid-December.   I was told by Francis Crane who is Supervisor of Animas Customer Support (lovely lady from Georgia - but your sweet accent doesn't fool me ) I'd have an answer answer on January 28, 2013.  I told her I'd be away at that time so  she said she would call me when I got back.  Of course, as soon as I got back home, I called Ms. Crane, left 2 voice messages over almost a week.  When I heard back from her, she could not give me an answer <disappointment>, and that it had been given to someone by the name of Alecia now, in the technical department area, and I would have my answer no later then Friday (Feb 22/13).  

That call has never occurred.  

My question to Animas Canada - is why did they wipe their hands clean of me - and send me over to Animas Corporation in the USA?  I purchased my pump here in Canada, not the USA.  It also scares the heck out of me due to T1D's in the USA who have had their pumps "gone bad" replaced with a "reconditioned pump(s)".  One such American said that within 3 months - they were given each time a reconditioned PING pump - in the end - they gave up on the pump all together due to continual technical problems and went back to MDI (multiple dosage injections)..  Here in Canada, when I had called up about this a few years ago, apparently our laws differ from the USA.  Canadians are given a new pump when they receive a replacement - phew.   Though, I'm not sure if that is a good "phew" or a bad "phew".

I still to this day - as I posted in my other blogs/discussons on this situation with the Animas 2020 pump - firmly believe that Johnson and Johnson knew full well of the problem well before the issue was made public (when many of us were still under warranty).  That with both registered letters that many of us received - that they are admitting culpability in the fact that they DID NOT post anything in their literature or training manuals even after discovering s/w originally developed had the built in "Self-Destruct" sequence of the date  versus delivery of insulin.

I still scratch my head as to why, when the issue was known back in "March 2012", and I myself was still under warranty - why my replacement 2020 pump was not a PING - which supposably has no issues - would I be any further ahead with having had that pump I wonder?

The other question that is running around some of our heads these days is also .... how long is an insulin pump supposed to last?  Many other pumps made by other pump manufacturers last 10+ years with no issues to the user with dispensing of their insulin coverage.

All I can say is .... SHAME on you big corporations that hold us in your grip - for us to use products that we trust our livelihood on ....   Animas Canada / Corporation you know full well that you are in the WRONG.  


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Tags: PING (1) 2020 (1) software (1) technology (1) date (1) delivery (1) warranty (1) George Michael (1) Johnson & Johnson (1) pump (1) insulin (1) Animas Canada (1) Animas Corporation (1)
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