Blog Entries With Tag: Dexcom 7


Posted: Apr 9, 2010


Well, finally Abbott has come out of the dark to acknowledge what many Navigator customers have been complaining about over the past few months.  They can't get either the receivers (or transmitters) to their clients who use this system.  Zing - ouch!!!

To read more of their announcement they made today - go to the link that follows - http://www.abbottdiabetescare.com/adc_dotcom/...

I'm bringing this up in my blog today because Kelly Booth who is a PWD (person with diabetes) friend of mine that uses the Navigator.  She told me she was having some problems with receiving her order she had placed.  It appears that Abbott had stopped shipping Navigators (she wrote to me back in mid-March) and she had  not received any in the past 8 weeks!  She needs to use a CGMS due to suffering from many low BG's (she's not blessed like I am, where I am able to recognise when my blood glucose is doing down).  On top of all of this, I was hearing thru' the PWD grapevine that Abbott flunked an FDA (AKA GMP) audit.  Whether this was true or not, it's still scary that those PWD's (people with diabetes) are in this predicament.

 

 
In the meantime, she gave the Dexcom 7 a run for a week (she told me she tried to hide from the rep when he came to take it back). There are many features of the Navigator she says she likes better (e.g. range is further on the Navigator, e.g. 10 feet when you go away from the remote).  The Dex 7 has a range of 5' 1" (her words are "bang, you're disconnected").  It is just as accurate and she actually likes the alarms better on the Dex 7.  She's even now thinking of perhaps going on a pump next as well, and the Dex 7 is supposed to be linked with Animas this fall.

Anyone out there reading this, if you are using the Navigator - how have you been coping with not getting your orders filled?  Have you gone the root that Kelly has done in contacting her Attorney General's website to file a complaint (she had requested a refund of $7,165.00)?

NB
:  I thought I'd pop this in - because I use the Freestyle Lite blood glucose monitor - Abbbot has made a statement saying  "  No other Abbott Diabetes Care or FreeStyle® products are affected by this situation. 
"

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