Home
 »  Community
 »  Blogs
 »  Annas_Blog
Anna's Blog

Shame on Johnson & Johnson / Animas


Anna's Blog
By: FatCatAnna

The Roller Coaster Ride of Diabetes! Whoo! Whoo!

I am a Type 1 diabetic diagnosed back in the early 60's as a child.  I am living in Montreal, Canada and enjoy scribbling about diabetes from time to time. I’ve had my ups / downs just like any person would experience with going through life - diabetic or not.  My motto in life?  Diabetes does not control me – I control it!! 

You can find more posts/discussions at my Facebook page called "The Roller Coaster Ride of Diabetes" and also on Twitter under the name of FatCatAnna.  Feel free to follow me at both places or send me a private message!


<< February 2013 >>
SunMonTueWedThuFriSat
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28

 Blog Entries
The joys of having Bowie my CGMS – Chapter 1 - Sep 02
 Okay, for those of you who have never read my #dblogs before, I give names to all my little gizmos that I use for controlling my diabetes.  What we have today, ...
more
In a slump and scared - Jul 21
It’s rare for me to compose a #dblog that is not all “chirpy chirpy” … I think the last time I did one that was kind of down was at Diabetes1.org ...
more
Surviving the Holocaust with Type 1 diabetes - Mar 27
  " To the best of my knowledge, I am the only diabetic who survived years of imprisonment in German concentration camps. This is my story "   The above words ...
more
Sugar and Your Health - Mar 06
The other day I emptied out a 4 kg (about 10 lbs) of white sugar that I had dated a year ago when I opened it.  I use white sugar purely for cooking (I make my own ...
more
Eating from the ground - Yuca Fries - Feb 20
I am home now from a working holiday, in the Bahamas and Miami.  Despite the weather being abit cooler then normal (they only get 2 weeks of winter - we were there in ...
more
Posted: Feb 23, 2013 13:48
  • 1 Comment.
  • Shame on Johnson & Johnson / Animas
    Moi (in my mind) saying

    Well, as I type this out, I have Careless Whisper from George Michael playing in the background.  It's been almost 2 months now that I disconnected from him - my Animas 2020 pump - in preparation for my holidays I took - where I didn't want him compromised by more s/w issues that my past 2020 pumps have experienced when going thru' the security systems at the airports.

    Before I'd left on my holidays, I had finally heard back from Animas Corporation in the USA on my issues that I've been calling them about / blogging about / talking to them since mid-December.   I was told by Francis Crane who is Supervisor of Animas Customer Support (lovely lady from Georgia - but your sweet accent doesn't fool me ) I'd have an answer answer on January 28, 2013.  I told her I'd be away at that time so  she said she would call me when I got back.  Of course, as soon as I got back home, I called Ms. Crane, left 2 voice messages over almost a week.  When I heard back from her, she could not give me an answer <disappointment>, and that it had been given to someone by the name of Alecia now, in the technical department area, and I would have my answer no later then Friday (Feb 22/13).  

    That call has never occurred.  

    My question to Animas Canada - is why did they wipe their hands clean of me - and send me over to Animas Corporation in the USA?  I purchased my pump here in Canada, not the USA.  It also scares the heck out of me due to T1D's in the USA who have had their pumps "gone bad" replaced with a "reconditioned pump(s)".  One such American said that within 3 months - they were given each time a reconditioned PING pump - in the end - they gave up on the pump all together due to continual technical problems and went back to MDI (multiple dosage injections)..  Here in Canada, when I had called up about this a few years ago, apparently our laws differ from the USA.  Canadians are given a new pump when they receive a replacement - phew.   Though, I'm not sure if that is a good "phew" or a bad "phew".

    I still to this day - as I posted in my other blogs/discussons on this situation with the Animas 2020 pump - firmly believe that Johnson and Johnson knew full well of the problem well before the issue was made public (when many of us were still under warranty).  That with both registered letters that many of us received - that they are admitting culpability in the fact that they DID NOT post anything in their literature or training manuals even after discovering s/w originally developed had the built in "Self-Destruct" sequence of the date  versus delivery of insulin.

    I still scratch my head as to why, when the issue was known back in "March 2012", and I myself was still under warranty - why my replacement 2020 pump was not a PING - which supposably has no issues - would I be any further ahead with having had that pump I wonder?

    The other question that is running around some of our heads these days is also .... how long is an insulin pump supposed to last?  Many other pumps made by other pump manufacturers last 10+ years with no issues to the user with dispensing of their insulin coverage.

    All I can say is .... SHAME on you big corporations that hold us in your grip - for us to use products that we trust our livelihood on ....   Animas Canada / Corporation you know full well that you are in the WRONG.  


    Comments (1):
    Sort By
  • Add Comment

  • By: FatCatAnna: Feb, 24, 2013 15:49 PM

    Fraser Gray stated on Facebook - 

    "I agree with this 100%. My pump was still under warranty when they discovered the problem and after many hours of wrangeling with Animas Canada they did give me a new Ping Pump but stated that it did not come with any warranty. So if it goes "TU" then they won't be responsible to repair it. What kind of customer service is this when you are selling life saving equipment.

    UPDATE - Ms. Pavis in the end (see her reply to my query on the s/w issue here) sent Animas Corporation's decision via email rather than calling up as I'd been told earlier on in the week.  If I hadn't checked my email a/c - I would have not seen this until sometime next week sad to say.

    I prepared a hopefully friendly email to both Ms. Pavis all of the Animas Corporation recepients in the loop) in the hopes that Animas Canada (Ms. Stephanie David-Coderre) will take a different approach then their American counter parts.  

    Why I ended up dealing with the USA Animas Corporation has always been puzzling since Fraser Gray was immediately sent back to the Canadian division when he'd approached the American side of Animas about the "Self Destruct" sequence of our 2020.   He was given a replacement PING (no warranty sad to say) within a few days back in mid-January.  He also had same warranty end date as I do - in April 2012 - when the s/w issue was known.   Perhaps Canadian laws for protecting consumers are differrent then in the USA?  

    NOTE:  Check out the discussion here on Diabetes1.org - with a news article from Jan 12/12 that shows that there are problems with our medical devices - while many of us were STILL under warranty - http://www.diabetes1.org/forum/Insulin_Pump_Users/NEWSFLASH_FDA_J_ampJ_delayed_reporting_insulin_pump_problems-20634#150174

    ?????   Confusion ?????   


    Tags:
    PING (1) 2020 (1) software (1) technology (1) date (1) delivery (1) warranty (1) George Michael (1) Johnson & Johnson (1) pump (1) insulin (1) Animas Canada (1) Animas Corporation (1)

    Related posts:

    Edmonton man denied insulin for 20 hours  |  She’s got legs and she knows how to use them (the semi-Fashionista and her pump)!  |  REMOVAL – clinical trial for T1D's in UK, Australia, Canada, Denmark and Netherlands  |  Riding thru' the mountains of the Adirondacks  |  My Porky Pig fingers are tired  |  Smooth sailing with CATSCA / TSA  |  Is insulin a youth preserver?  |  Official response from Animas with 2020 s/w issue  |  A birthday treat gone evil ...  |  Stainless steel infusion sets are more FOREIGN then a teflon one? I beg to differ
  • Previous Blog Post
  • Next Blog Post
  • RSS

    Maintain Good Health Part5
    Eye Care- Maintaining Your Good Health
    How to prevent eye problems like retinopathy...
    more more Featured Videos
    Cost Savings Tool
    Do you know the annual cost of managing your diabetes? Would you like to find ways to reduce your costs? Calculate your total budget and identify ways to save money. You can do this in just a few minutes by entering facts about the products you use. This quick analysis will provide you with a comprehensive overview of both spending and potential savings.

    Cost Savings Tool
    Monitor Comparison Tools
    Blood glucose monitors offer an easy way to test your blood sugar at home or on the go. Use this comparison tool as a guide to learn more about the features and benefits of your current monitor or to find a new one.
    Handheld Monitor Comparison
    Continuous Glucose Monitor Comparison
    Advanced BMI Calculator
    Ever wonder if you are at a healthy weight? Then enter your height and weight in our advanced Body Mass Index (BMI) calculator. This tool provides you with two important numbers reflecting the estimated impact of your present body weight and shape upon your overall health.
    Advanced BMI Calculator
    more Care Tools
    Home | About Us | Press | Make a Suggestion | Content Syndication | Terms of Service | Editorial Policy | Privacy Policy
    Last updated: Nov 21, 2017  © 2017 Body1 All rights reserved.