Please note – since writing up this blog below last week – a new chapter to this story will be revealed in Part 2. Keep your eyes posted for it shortly. For those of you who follow me in Twitter / Facebook – don’t reveal any sneak peeks here!
Thank goodness for a vacation loaner pump! Again, Animas came through for me in making my holiday a peaceful time. I was into day 6 of my floating city holiday – full of white haired / wheelchair bound passengers (I think they made up 85% of the passenger head count – and a few of us “youngsters” were thinking we were in an old age home). I was already starting to regret booking a 10 day cruise instead of our usual 7 – and starting to clink my tin cup on the bars of my cell – when Salvador Dali decided to pipe up and tell me something was up with him. This hard working artist as I like to think of my insulin pump needed some attention.
Out at sea it’s $25/minute for phone use – sorry – but since my last episode with my original pump (Antonio Banderas) had problems (again on a cruise – am I cursed or what?). I knew that a phone call like that would last at least 30 minutes while they had me test things out. The policy is that you cannot use the vacation loaner pump until you call up Animas Technical Support.
So, off I went to self-diagnosis Salvador Dali the best way I knew how along with my manual by my side. He was constantly saying “Not primed. No delivery”. I was close to doing an infusion change at the time – which always corresponds with a refill of my insulin cartridge to keep me going for another 3. In the end, after following through all the steps for loading up a new fully filled cartridge and new infusion set all primed, while Salvador keep on saying “Not primed. No delivery” every 3 minutes – we did a few other steps to try to stop the warning (e.g. remove battery, reload cartridge, etc. – but with no success). My DH luckily was with me during the fun process of having to get my vacation loaner all set up with the programming since I didn’t have the hardware or software program in my netbook to do a direct transfer of the set-up of Salvador to the vacation loaner pump. Let’s just say it was not a fun process (it reminded me of what a Mum goes through when her child is screaming in agony and you can’t figure out what is wrong). So, in the end it was done within an hour.
When I got back to dry land in Florida, I contacted Animas USA to tell them what had occurred and I learned something that was a new thing for me. The cartridge area in the pump is VERY sensitive – and the screw inside that controls the plunger system of the cartridge in the pump, when it senses too much movement OR change in temperature (extreme hot/cold) this will often cause the NO PRIME error to occur. At this point, Terry at Animas Technical Support told me to test out Salvador with a new cartridge when I got back home to Montreal and continue using the vacation loaner pump – aka George Michael (thanks Elaine for that suggestion for my pink pump name – I just couldn’t name it Lady Gaga as I’m so used to having male names for my pumps that are by my side 24/7 and pink just seemed to suit George to perfection).
So, over a week later since getting back from holidays and chummy with Michael (or GM) – I’m back home in cold Montreal (it's not really that bad) – and booted up Salvador again for his test. Amazingly enough, he passed with flying colours – and I reported back to Animas USA speaking with Madeleine this time. She looked over what Terry had posted from my call the week before – and told me that on average the pump will have this warning 3 times in a month BUT if what had occurred to me occurs more then 3 times in ONE day (for myself it was 5 times within a few hours that day in question) – then it’s trouble shooting time. Either it’s the insulin cartridge OR the pump is malfunctioning. So, here’s hoping that if anything occurs to Salvador again – it’s all done within the warranty period which ends April 1st.