Early Sunday morning, 12:15 to be exact
- my Animas insulin pump started to alarm. I figured it was due to my
insulin reservoir being low since I was due to change my infusion set
the next day. I pressed the OK button without looking at the screen -
and then two more times it alarmed. On the third alarm I thought
it was abit unusual - so this time I checked the screen before pressing
the OK button. Low and behold - a message on the screen I'd never
witnessed before - "ALARM CALL SERVICE NO DELIVERY 064-0008 - Remove battery to silence the alarm". Off I went to grab my manual and figure out what the heck to do!
first thing I did was remove the battery - just to silence the darn
alarm - and of course - I am now finding out that I am being blessed
by the Hypo Fairy who also wants to join in on the party. I had tried a
Combo bolus for dinner that night for a pasta dish I'd made. Well, it
did such a good job - I stayed a constant 4.5 (81) no spiking like I
usually do. Obviously I still had insulin on board (IOB) that was
working. So, between figuring out the alarm - testing my BG which was now at 2.8 (50) - I was having a real "fun" time. Meanwhile, Mike is
trying to help me - and as some of you may know - with a hypo - we're
not always the most pleasant people to be around (at least I'm nonviolent - some friends I know get violent). I managed to get him
to pour me some OJ - and then told him to let me be - and off he went.
Sigh, I'm one stubborn gal aren't I?
In the end, I got the pump up and
running again - installed the battery into the pump. I tried
calling up Animas at that point (actually tried 2 more times due to brain functioning abit slow with hypo) - but have learned that they do not have a 24/7
Emergency Hotline (they are open Monday to Friday).
So, I will be calling up Animas tomorrow - since the error code I got according to my manual indicates
that there is either a hardware or software problem detected (the code
that showed on my screen is not the same code as shown in the manual - so
it's abit puzzling). I'm not too worried about my pump at the moment -
as it seems to be working fine. I was prepared when this all happened
that I would just inject with insulin until I spoke to someone at Animas, at least I have
experience in that. Some newly diagnosed diabetics that go straight
onto a pump don't have the advantage of knowing how to handle their
diabetes with multiple injections and different insulins! Scary stuff - personally if I was their doctor -
I would have my patient learn the injection method for at least a year
- before even having them switch to an insulin pump - but that's just my
Note to self - if I had stayed with Medtronic - would they
have been the same - not being open on the weekend for emergency calls?